Refund policy

If you are not happy with your purchase, you may return unused items in their original condition and packaging within 30 days of delivery for a full refund of the item price.

To start a return, email us at support@sleepysnout.com with your order number and the reason for the return. We will reply with return instructions.

Customers cover return shipping costs, except when the item arrived damaged, defective, or we sent the wrong item — in those cases, we cover it.

Once we receive and inspect your return, refunds go back to your original payment method within 5–10 business days.

For hygiene reasons, items that have been used by your pet cannot be resold and are not eligible for return — unless they arrived damaged or defective.

If your item arrived damaged or we sent the wrong item, tell us within 14 days of delivery (photos help) and we will make it right with a replacement or refund.